Here’s an example where Eve makes a call to Alice:
| Eve: Hello, this is Miss Eve calling. I was told to call you personally by the CEO Margarethe; she said you would be able to help. Alice: Ok… What can I do for you? Eve: Margarethe is travelling right now, but urgently requests her password to be reset so we can get on with a business meeting happening the moment she lands. Eve: We urgently request for her email password to be reset so she can deliver the meeting. Eve: Can you proceed to reset her password to Margareth123? Alice: I am not sure… Eve: Please, Margarethe asked for you personally to comply with this request. It must be done now, I don’t want to think of the consequences if not… Alice: Ok. Password is reset |